1.General
By using our website and purchasing products from Re-Lux Medical Products, you agree to these Terms & Conditions.
2.Products &Use
- Our products are intended for professional use in aesthetic clinics only.
- They must be administered by qualified professionals.
3.Orders & Payments
- All prices are listed in £ (British Pounds) and are subject to change.
- Payment must be completed before order dispatch.
4.Shipping & Delivery
- We aim to deliver orders within 7-14 business days.
- Delivery times may vary depending on location.
4 A BACK ORDERS
- If a product is out of stock at the time of purchase, it will be placed on back order.
- Back order items are typically shipped within 7–14 working days once restocked.
- You will be notified by email if any items in your order are on back order, along with the estimated dispatch date.
- If you prefer not to wait, you may request a cancellation and full refund for the back-ordered item(s).
5.Returns & Refunds
- Returns are accepted only for unopened, unused products in original packaging within 14 days of delivery.
- Refunds are processed once the returned items are inspected.
6.Limitation of Liability
- We are not responsible for misuse of products or results from non-professional application.
- Always follow professional guidelines and product instructions.
7.Governing Law
These Terms are governed by the laws of United Kingdom.